We hope you are happy with your purchase but if not we can offer a refund on any item as long as it is returned in its original saleable condition with packaging within 14 days of purchase. Please note however we are unable to reimburse postage costs incurred.
If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items damaged or lost during return transit. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Our items have specific care instructions which are listed below each item online. We are therefore unable to provide a refund for an item where instructions have not been followed.
Please email with return item details prior to posting the item and we will provide you with a return address.
Damaged or Defective Goods
In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. These terms will apply to any repaired or replacement goods we supply to you. After verifying that the goods are damaged or defective, we will take one of the following actions:
• provide you with a full or partial refund, including the cost of your returning the goods to us
• replace the goods